Grievance redressal
Last updated: 8 October 2026
If something has gone wrong with an order, a refund, or how we handle your personal data, we want to put it right. Here's how to raise a complaint and what happens next.
1. Talk to our support team first
Most problems are solved fastest by our support team: see the contact page. To cancel or return an order, use the order page in My account → Orders.
2. Grievance Officer
If you're not satisfied, or your complaint is about your personal data, write to our Grievance Officer. Please include your name, the phone number or email on your account, the order number if there is one, what went wrong, and what you'd like us to do.
Grievance Officer: [Name of Grievance Officer], Anay Autoparts Retail Private Limited
Email: support@autopartwala.com
Phone: 1-800-201-1019
Address: Shop No. 7, 3rd Floor, Building No. 1139, Street No. 10, Naiwala, Karol Bagh, New Delhi - 110005, India
3. What happens next
- We acknowledge your complaint within 48 hours of receiving it, and give you a reference.
- We resolve it within one month of receiving it, and tell you the outcome and the reasons.
This applies to complaints about orders and products and to requests about your personal data.
4. If you're still not satisfied
- National Consumer Helpline: call 1915 or 1800-11-4000, or register a complaint at consumerhelpline.gov.in.
- Consumer Commission: you can file a complaint under the Consumer Protection Act, 2019, online at edaakhil.nic.in, including with the commission where you live or work.
- Personal data: you can complain to the Data Protection Board of India once you have raised the matter with us.
