Policies

Shipping policy

Last updated: 8 October 2026

How we get your parts to you, and what to do if something goes wrong on the way.

At a glance

We deliver across India, wherever our courier partners serve your PIN code.
Check delivery to your PIN code on any product page, with an estimated delivery date when available.
The delivery charge is shown at checkout before you pay.
Track your parcel from your order page and the email we send when it ships.

1. Where we ship

We ship to cities and towns across India through our shipping partner Shiprocket and its courier companies. Enter your PIN code on a product page to check whether we deliver there; checkout checks your delivery address again and tells you if our couriers don't serve it yet. If your area turns out not to be serviceable after you order, we will contact you before processing your order, and refund you in full if we can't deliver.

2. Order processing

Orders are usually processed within 1–2 business days after the order is confirmed (for online payments, once the payment is confirmed).
Orders placed on weekends or public holidays are processed on the next working day.
Cash on delivery orders ship as a single parcel; other orders may arrive in more than one parcel.

3. Delivery time

Where our couriers provide one, the product page and checkout show an estimated delivery date for your PIN code. Delivery timelines are estimates and may vary depending on your location and the courier.

4. Delivery and cash on delivery charges

The delivery charge for your order is shown at checkout before you pay. If you choose cash on delivery, a cash on delivery charge is added and also shown at checkout. Cash on delivery is available within our order-value limits and isn't offered for some PIN codes; the product page and checkout tell you if it isn't available for you.

5. Your address and phone number

Please give your full address with landmark, the correct PIN code and a phone number you can be reached on: the courier uses them to deliver and may call you. We can't change the address once a parcel has shipped. Delays or failed deliveries caused by an incorrect or incomplete address aren't our responsibility.

6. Tracking your order

Once your order ships, we email you the courier's tracking number and, where the courier provides one, a link to track the parcel. You can also follow every update (packed, shipped, out for delivery, delivered) on the order page in My account → Orders. We email you again when it's delivered.

7. Delivery delays

While we strive to ensure timely delivery, delays can happen because of:

incorrect or incomplete address details;
courier or logistics issues;
events outside our control, such as natural disasters, lockdowns or strikes.

If your order is delayed beyond the estimated date, please contact us.

8. Undelivered or refused parcels

If a delivery attempt fails, we'll try to contact you and arrange another attempt where possible, so please keep your phone reachable.
If the parcel still can't be delivered, or is refused, the courier returns it to us. For a prepaid order, we refund the price of the parts once the parcel is back with us; the delivery charge isn't refunded. For a cash on delivery order there is nothing to pay.
Undelivered cash on delivery parcels cost us twice the shipping. We may stop offering cash on delivery for PIN codes where such parcels are often refused or returned.

9. Damaged or lost parcels

If your parcel arrives damaged, or a part is damaged, defective or not what you ordered, tell us as soon as possible, with clear photos of the parcel and the part. You can request a return from your order page; see our cancellation, returns and refunds policy.
If your order is lost in transit or never arrives, contact us. We will investigate with the courier and arrange a replacement or a full refund for the undelivered parts.